No talk about customer service will be complete without mentioning body language. While everyone believes in its importance, not everyone knows how to exhibit the perfect body language. Here are some tips to create powerful body language:
1. Mind your posture
One of the most important things in body language is to be aware of your posture. If you are standing, make sure you are standing straight with your shoulders relaxed. Don’t hunch or put your weight on one foot as if you are waiting on a long queue for lunch.
2. Give firm handshakes
Handshakes tell a lot about a person. If the handshake is weak, it may be considered as being not confident of oneself. If the handshake is too strong, it may be seen as dominating. Always give a firm handshake while looking at your customers’ eyes.
3. Don’t cross your arms
Sometimes when we are not bringing folders, we can unconsciously cross our arms while talking to our customers. This is impolite and shows that you are impatient in your encounter with them. Instead, put your arms beside your body.
4. Make eye contact
No eye contact shows that you are not confident in dealing with your customers. Make sure that you make eye contact when talking to them. This shows that you are attentive to what they are saying.
5. Do not fidget or bite your nails
Most people have one or two behaviours that they unconsciously fall into when they are nervous. However, this will show your nervousness to your customers, which will question your capability. Always look professional.
6. Be mindful of your proximity
Always take note on how close you should stand beside your customer. Too close, and they will deem it as impolite, too far, and they will think that you are not interested in doing business with them. The ideal speaking distance for business setting is approximately 1 meter away from each other.
7. Don’t be pushy
In customer service, one of the golden rules is to never be too pushy. Customers want to make their own decisions and not being pushed to making one. Wait as they are considering things over, and don’t display aggressive behaviours. Some customers love to be attended to straightaway, while others are perfectly content with knowing that they can call you for help when they need it. The key is to know the difference and act accordingly.
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