Monthly Archives: December 2013

The Art of Communication: Are You Conveying More than You Realise?

When we hear the word ‘communicate’ the thing that pops into our mind instantly is this: WORDS. Whether they are spoken or written, words are the universal language of communication. But is that all there is to it?

It may come as  a shock that words only account for 7% in a communication. Only 7%! What about the other 93%? It is made up of  your tone of voice (38%) and your body language when you say those words (55%).

These verbal and nonverbal cues need to be delivered in perfect harmony to convey the right message to your boss, client or even co-worker. Saying “I am really interested in doing business with you,” while rolling your eyes does  not really serve the purpose, right?

the art of communication

The three components of communication

1.      Words (7%)

Contrary to popular belief that content is king in communication, the reality is that it accounts for the lowest part (only 7%) of the total message. Why is this so? The words or the content of our communication can only truly be king if they are in unison with the two nonverbal cues, which are tonality and body language.

2.      Tonality (38%)

Tonality includes our tone of voice, timbre, tempo, and volume. Saying, “I am confident” to your boss in a low, husky voice does not convey confidence. The same thing goes when  saying, “I am excited to be here today,” with a flat intonation.

3.      Body language (55%)

At the same time, body language accounts for more than half of our communication. This means that your facial expressions, whether you’re smiling, widening your eyes, stretched, or in pain are the best way of  getting your message across. Plus, your body movement and  posture also give signals that you may not even be aware of.

So the next time you’re going to meet your client, your boss or your co-workers, remember it’s not just your words they’re paying attention to!

This article is modified from the Institute of Management training module: Business Communication Skills. For more information about the course, please visit our website.

PowerServe Completed Project Management Training

blueVisions and the Institute of Management (IM) deliver project management training to PowerServe. After successfully facilitating an application for funding to the Australian Government National Workforce Development Fund, IM delivered training to another group of PowerServe employees for the Diploma of Project Management. Feedback from the staff has been extremely positive with this group of employees swelling the ranks of PowerServe’s people holding this much sought after qualification.

PowerServe is a privately owned company established over 25 years ago in the Hunter Valley and is currently the largest accredited service provider for electrical power systems and infrastructure in New South Wales. It is one of Australia’s leading electrical power systems and cabling infrastructure providers. With eight offices nationally, it provides a range of services including the design and construction of substations and switchyards, overhead and underground power reticulation, electricity network connections, engineering and turnkey communication solutions.

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P3M3®™ assessments for the Department of Immigration and Citizenship are Completed

blueVisions completes the Portfolio, Programme and Project Management Maturity Model (P3M3®™) for Department of Immigration and Citizenship.

The objective of the Department is to “build Australia’s future through the well-managed movement and settlement of people”. Since its establishment in 1945, the Department has managed the arrival and settlement in Australia of about 7.2 million migrants from 200 countries, including about 775,000 refugees under humanitarian programs. It has more than 9500 staff, including about 1000 locally engaged staff based at Australian diplomatic missions overseas.

The Australian Government takes its humanitarian responsibilities very seriously and Australia’s offshore Humanitarian Program continues to rank in the top three humanitarian resettlement programs in the world, alongside the United States and Canada.

The P3M3®™ assessments conducted by blueVisions in May and June 2013 included a review of 21 staff in various roles across the portfolio, programme, and project management submodels.

How to Build Trust in the Workplace

It’s been weeks since the deadline of that final report.

You can feel the wrath of your boss nearby, either yelling your name or giving cynical remarks on another day gone by without you delivering the results.

When you finally submit your report, he asks, “So what took you so long?”

“The clients”, you say. It was the  system that was down last week or the  colleague who forget to follow up.

You try to wrap the story in such a way that takes  you off the hook.

The next thing you know is that your boss never entrusts you with the big clients anymore.

How to build trust in workplace

While you may think it is important to save yourself and  quickly escape from a problematic situation, it is more important to build  trust.

How to build trust

Say you’ve blown your chance to prove yourself to your boss and you’re keen to start over. Here are some ways to build or even rebuild trust in the workplace:

1.     Be true to your word

Actions speak louder than words, so when you’re late again for the tenth time to the Monday meeting, people will not believe  that you’ll come on time next time, despite you promising them so. And if you make mistakes, tell the truth.

2.    Under promise and over deliver

Don’t do what’s required of you, but do more. Don’t wait until your boss is chasing you for the task, deliver it to him first.

3.    Be vulnerable

Trust manifests by action, yet it is a deed of the heart. For someone to trust you, they need to know that you seek the best interests of the group and don’t just want  to save your own face.

Trust may take months or even years to  build. However, it is crucial for colleagues in the  workplace to trust each other as it leads to more effective work, more productive teamwork, and greater results.

This article is modified from the Institute of Management training module: Motivating Employees. For more information about the course, please visit our website.

Do Your Team Members Lack Accountability?

The deadline of the project is at 2pm sharp, today.

You arrive at work early, eager to close the deal but suddenly you find your boss in extreme distress. “We need to talk,” he says.

It turns out the client has asked for a change in the design, and no one in the team follows up on that request. Now, you have four hours to make everything right.

Assembling your team members, you talk about the slip-up. Soon enough, everyone starts to blame the person next to them.

Sounds familiar?

not-acknowledged-at-work

When working in a team, accountability is crucial in facing adversity or challenges. Mistakes happen but at times we often forget that it’s not what happens that matters, rather what we can do about it that is important.

Here are three ways to strengthen accountability and prevent the above scenario from happening:

1.    Shift your focus: From problems to solutions

When faced with adversity, don’t dwell on problems but focus on solutions instead. While one member can research for more information, another can start preparing the tools and three others can brainstorm for more ideas. Think creatively.

2.    Ask for help: Find resources to solve the problem

It’s true that the mind goes blank when clouded with problems. Faced with this situation, the team can ask senior colleagues for a fresh set of perspectives.

Remember, whatever problem your team has at the moment, it is very likely that someone else in the room has dealt with it before.

3.    Fostering trust: It’s not about you and I, it’s about us

Team members who truly trust each other will face problems as a team and not as an individual, making it less likely for them to blame each other. In order to build trust, you  need to know your own responsibilities and understand the mutual goals of the project.

One of the characteristics of high-performance teams is having strong accountability. Now imagine if your team members have each other’s  backs, wouldn’t you want to be a part of it?

This article is modified from the Institute of Management training module: Motivating Employees. For more information about the course, please visit our website.

Winning the Western Australia Department of Housing contract

blueVisions and Institute of Management were awarded a Western Australia Department of Housing and Public Works contract to deliver training in project quality management to senior project managers. Topics covered included: objectives; standards and levels of quality within a project; quality management methods; techniques and tools and understanding quality acceptance criteria.

The audience was made up of senior project managers who are PRINCE2® and MSP® practitioners and are currently undergoing assessment to become AIPM certified.

The Department provides public housing for those in need, when in need; affordable land and housing opportunities for those on low-moderate incomes; assists with housing finance; provides rental assistance; and provides government employees in regional areas with quality homes so that they can deliver the necessary services to their communities.

Is Indonesia Ready for AEC 2015? Why Corporate English is Important

In less than two years, ASEAN Economic Community (AEC) 2015 will take place to unify the economy of 10 participating countries. This means investors can establish their businesses anywhere, and employees are able to search for job opportunities in neighbouring countries with less restrictions than before.

The catch is, all 10 countries: Thailand, Myanmar, Laos, Vietnam, Malaysia, Singapore, Philippines, Cambodia, Brunei, and yes, Indonesia, agree to use English as the language for business.

Is Indonesia ready for AEC 2013

Are we AEC 2015 ready?

While Indonesian President Susilo Bambang Yudhoyono said that Indonesia is ready for this unification as it will improve our economy exponentially, some critics are not so sure.

Participating countries like Singapore, Philippines, Malaysia, and Brunei to name a few, have learnt English as a part of their school curriculum. But most Indonesians have not had this privilege.

In 2012, international education company Education First (EF) released English Proficiency Index report which showed Indonesia ranking  27 out of 54 countries with “low proficiency”. In that same year, however, the Ministry of Education and Culture announced their solution of removing English learning from the elementary school curriculum altogether.

With the ever increasing competition, it is predicted that those with fewer English qualifications will be disadvantaged. Not only will we be competing with local Indonesians for jobs, we will also be competing with an international pool of highly capable employees.

“In Indonesia, English is deemed as a foreign language instead of a second language. However, as our local communities are becoming more global, coupled with our country’s booming economy, learning and mastering English has become a must.”

Hamid Muhammad, Director General for Secondary Education, Ministry of Education and Culture

Why corporate English is important more than ever

The good news is: there is still time to prepare.

Here are some of the reasons why learning English as a second language is beneficial in the long term:

1.    It increases job opportunities

Regardless of whether  you’re a manager, an accountant, a technician, an engineer, or an administrator, learning English opens new opportunities for career growth, which leads to greater income. A managerial position now lists “proficient in English” as one of the qualifications. A directorial position may now require “fluent/native proficiency in English”.

If you want to get ahead in your career, being able to communicate or write a report in English serves you as a great asset.

2.    It reduces competition

Don’t take this literally as competition will  always be there, but knowing how to communicate effectively in English puts you at a great advantage compared to others who don’t.

You might be the one who represents the company in meeting an international client as your English is the best among the team. And who knows what other opportunities await?

3.    It opens more doors to the global world

By learning English, you can apply for jobs not only locally, but also internationally. AEC 2015 makes it possible to work overseas with limited or low restrictions.

Bonus point: It looks good on your CV.

Are you ready for AEC 2015? Our training division, the Institute of Management, provides practical English language courses to prepare you for the workplace. Check out our website for further information.

Thank You for Sharing Your Success with Us in 2013!

Christmas from blueVisions and IM

blueVisions and the Institute of Management wish you and your family a safe and enjoyable festive season and a prosperous New Year.

To help save the environment and continue in our support for the community, instead of printed cards we have made a $1,000 donation this Christmas to the Make a Wish Foundation.

Thank you for your continued
support and we hope that you are excited as much as we are about 2014.

TransGrid to Start Project Management Training

blueVisions wins TransGrid project management Cheap Barcelona football shirts training for technical and non-technical staff for a term of 2 years commencing Cheap Real Madrid football shirts with Diploma of Project Management (2013) and Certificate IV in Project Management Practice training (2014). The courses will be tailored to align with TransGrid processes and templates.

TransGrid is a New South Wales cheap football tops Government-owned corporation that owns, operates and manages the high voltage electricity transmission system throughout New South Wales (NSW). TransGrid is benchmarked in the top quartile of international transmission companies in terms of cost and service.

TransGrid’s $3.9 billion network transmits electricity across NSW through more than 12,500 kilometres of high voltage cheap football kits transmission lines and 84 substations. The network connects generators to distribution and direct customers in NSW and forms the central section of the national grid cheap football shirts with interconnections to Queensland and Victoria.

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